Frequently Asked Questions

Delivery

We aim to deliver your wine within seven working days. Typically, if you order on Monday; your order should be with you on the Thursday or Friday.

If there is going to be a delay for any reason we will contact you.

Deliveries are normally made between 9am and 5pm Monday to Friday.

Delivery Cost

Delivery is charged at £6.95 per order, to each separate address.

Where we deliver

Due to a few restrictions with our carriers, we are regrettably unable to deliver to the following postcodes and areas:

IM - Isle Of Man, IV - Inverness, PA - Inverness, KW - Orkney Isles, HS - Isle Of Lewis, ZE - Shetland, Isles of Scilly, The Channel Islands and the Isle of Wight.

Payment

All prices are quoted in sterling and include VAT. Our VAT number is 302 9635 70.

Payment Method

All payments are taken securely through WorldPay.

Payment can be made by Visa, Mastercard, Maestro (Switch) Debit Card, Visa Electron UK Debit Card and Solo Debit Card.

Unfortunately we are unable to accept American Express.

FAQ

Q: What if the wine I have ordered is not in stock?

A: If your wine is not available we will contact you by phone to offer you an alternative.

Q: When I order wine in cases, do they arrive in wooden boxes?

A: No, they do not. We use a wooden case in the shopping basket for display purposes as a visual aid. We supply our wine in cardboard cases, not wooden cases.

Q: What if I'm out when you deliver my order?

A: Your order will require a signature on receipt. If you should be away at the time of delivery - don't worry - the carrier will leave a card with their contact details. Please call them as soon as you are able to arrange a new delivery date and time.

Q: How safe are my card details on line?

A: We maintain the highest standards of security and all payment details are processed by WorldPay; who use state of the art 128 bit SSL security encryption. Look for the secure padlock in the corner of your screen when you are entering your payment details for extra piece of mind.

Please also see our Terms and Conditions